Tiers, and which tier you actually need
Exchange verification is tiered. The lowest tier confirms an email and a phone number and allows deposits only. The middle tier adds a government document and a selfie, unlocking trading and modest withdrawals. The top tier adds proof of address and, in some jurisdictions, a source-of-funds statement, and it is the only tier with meaningful withdrawal headroom.
Most buyers who report a problem bought a middle-tier account and expected top-tier limits. Tell us the withdrawal figure you need and we quote the tier that supports it rather than the cheapest unit in stock.
Jurisdiction fit matters more than price
An exchange profile registered in a jurisdiction that does not match how you intend to use it will meet a review sooner or later. Product availability, withdrawal rails and reporting obligations all differ by region. We stock EU, UK, US and LATAM depending on the line, and we will say plainly when your intended region is out of stock rather than substituting a neighbour.
Delivery and first-login sequence
Exchange accounts hand over in ten to thirty minutes after payment confirms. You get the encrypted note plus a checklist ordered specifically for exchanges: complete the first login while we are still in the chat, then password, then recovery mailbox, then the two-factor seed, then whitelist addresses — each step separated by at least a few hours.
Withdrawal address whitelisting is the step people rush. Adding three destinations right after a password reset is the strongest takeover signal an exchange risk engine reads. Add one, use it, then add the next.
Warranty, and what it does not cover
Seventy-two hours from delivery covers access failure and any mismatch between the listing and the delivered verification state, replaced from the same prepared batch. It does not cover a review triggered by ignoring the ramp-up checklist — which is why the checklist is short, specific and worth following exactly.